Field service work forces offer a tremendous opportunity for achieving improvements in efficiency, cost reductions, and service delivery. In fact, analysts estimate that utilities could recoup up to 25% of their operations and maintenance (O&M) budgets if fieldwork were fully optimized.
While many utilities have invested in improving field service and reliability, most are missing out on an easy way to drive performance through time analyzes. Between technicians’ start and stop times each day lie ample opportunities for increasing efficiency.
- Customer Service Warranty technicians checklist
- Parts Ordering
- Field service reports
- Preventative Maintenance Checklists
- Billing Presentation
- Customer Signatures
- Service Histories
- Inventory and Parts Management
- Mapping and directions
The industry needs to upgrade infrastructure, network, operations, AMS, and not least, government orders and regulations
Reduce manual non-productive processes, and increase the documentation process.
The solution Handyman provides automated rules-based tools that reduce manual routines.
Efficient operation with less predictable costs, and effective documentation tool.