Mobile work order management for the Telecom industry

Mobile software for the Telecommunication sector with field service management tools

In the telecommunications sector, the competitive battleground is the management of the telecoms service and the management of the customer. Trends in network design including network convergence, requirements for QoS and service level agreements, and open service architectures are impacting the service management systems and processes.

Organizational structure

Within the telecommunications sector, SLA metrics typically focus on organizational structure, users, time of operation, cost and critical uptime periods;

- Service availability
- Service provisioning (time and accuracy)
- Content delivery time
- Content accuracy
- Billing performance (production, accuracy)
- Problem resolution (customer tickets)
- Customer satisfaction rates
- Service useage by customer